Privacy Policy / Legal Information

As of September 2022

Eberspächer appreciates your visit to this website and your interest in our company and our products.

I. Data protection

1. Responsible party and data protection officer

Eberspächer Climate Control Systems Canada Inc.
6099A Vipond Drive
Mississauga, Ontario L5T 2B2
+1 800 387-4800
ca-to-customerservice[at]eberspaecher.com

and

Eberspächer Zeliox B.V.
Spaarpot 13
5667 KV Geldrop
Netherlands
+31 (0)40 200 5910
info[at]zeliox.com

In the following, "Eberspächer," "we," "us," and "our" refer to the above-mentioned companies.

Joint responsibility is governed by a corresponding agreement between the companies. The companies are jointly responsible for data processing on the website. The companies are each independently responsible for the lawful processing of personal data and for granting data subjects their rights, including the provision of mandatory information. Where necessary, the companies support each other in this regard. If you require further information on this matter, we will be happy to provide it upon request. You are welcome to contact the companies in this regard using the contact details above.

The Eberspächer Group's data protection officer can be reached at the postal address of the first-named company and at the email address datenschutz[at]eberspaecher.com (keyword: "Attn: Data Protection Officer").

2. Information on data processing when visiting our website
We process personal data that is generated when you visit our website or that you provide to us in accordance with data protection regulations.

It is generally possible to visit our website without providing personal data. Personal data is only collected if this is necessary for technical reasons for the use of our website or if you use certain functions offered on our website, such as contact forms. The collection of your personal data then serves to enable the desired functions.

When you visit our website, our web servers automatically store the IP address assigned to you by your Internet service provider, the website from which you visit us, the page you visit on our website, any downloads, the amount of data requested, search terms, and the date and time. This data is logged for a period of three months. We use the information to identify and remedy any security risks or malfunctions in the operation of the website. The legal basis for this data processing is Art. 6 (1) f) GDPR, according to which data processing is permissible for the purpose of legitimate interests. Our legitimate interests are to ensure the functioning of the website and to detect and defend against cyber attacks at an early stage.

We also collect your information when you contact us using the contact form available on the website or by other means. Unless otherwise specified in connection with the contact form, we then use this data only to respond to your request and for technical administration. Mandatory fields are marked as such. You may be asked to provide additional personal data. This information is voluntary and will only be used by us in the context of processing your request. The legal basis for the processing of your data in the context of using the contact form is Art. 6 (1) b) GDPR, if the data is required for the initiation or execution of a contractual relationship.

3. Information on the use of cookies and similar technologies
Eberspächer uses cookies to implement certain technically necessary functions of our website, to track the use of our offerings, to continuously optimize our websites, and to provide content tailored to your preferences. Cookies are small text files that are stored on your hard drive by a website. Cookies do not cause any damage to your computer, cannot execute programs, and do not contain viruses. Instead of cookies, so-called tracking pixels or similar common technologies may also be used to store information about specific users or usage processes (temporarily). You can prevent cookies from being stored on your computer at any time by adjusting your browser settings. To do this, please use the settings or help function of your browser. The functionality of our website may then be limited. Eberspächer uses cookies for various purposes. You can find more information about the individual cookies by accessing the cookie settings.

Technically necessary cookies.
These cookies are primarily used to enable you to use the functions of the site, e.g., to store form data (e.g., in the contact form) or to control the display of information (e.g., the cookie banner). We use tools that are necessary for the operation of the website on the basis of our legitimate interest pursuant to Art. 6 (1) (f) GDPR in order to enable you to use our website in a more convenient and personalized manner and to make its use as time-saving as possible. In certain cases, these tools may also be necessary for the performance of a contract or for the implementation of pre-contractual measures, in which case the processing is carried out in accordance with Art. 6 (1) lit. b GDPR.

Analysis cookies.
Other cookies are used to analyze website usage for statistical purposes. They tell us, for example, which content on our website is particularly relevant to our users and what type of devices they used to visit it. This enables us to make our website more interesting for our users. The information about the browsers and devices used allows us to adapt the page design to the most important browser types. We only use these cookies if you agree to their use. Your consent is the legal basis for data processing in connection with analysis cookies (Art. 6 (1) (a) GDPR) and for data transfers to third countries (Art. 49 (1) (a) GDPR). You can revoke your consent by accessing the cookie settings and changing the relevant selection there. Access to and storage of information on end devices is based on the implementation laws of the EU member states' ePrivacy Directive.

Marketing cookies.
We also use cookies for advertising and marketing purposes to enable personalized advertisements and to show you advertising content for our products and offers on external websites (e.g., Google or Facebook) that you have shown interest in on our website or that match content we believe may be of interest to you. General information about the possible interests of users of our website and other interested parties, which has been collected by third parties on other websites, is also used in the context of personalized advertising of our content (so-called re-targeting). The information is stored in cookie identifiers. You are not identified as a person, but are recognized solely on the basis of the devices you use. If the cookies are deleted, the personalization of the advertising content is also no longer possible. We only use these cookies if you consent to their use. Your consent is the legal basis for data processing in connection with marketing cookies (Art. 6 (1) (a) GDPR) and for data transfers to third countries (Art. 49 (1) (a) GDPR). You can revoke your consent by accessing the cookie settings and changing the relevant selection there. Access to and storage of information on the end device is based on the implementing laws of the EU member states' ePrivacy Directive.

Please note that some pages on our website may also contain cookies that are not directly related to Eberspächer. If you visit a page with content embedded by third-party providers (e.g., YouTube, issuu, etc.), these third-party providers may have set their own cookies. Eberspächer has no influence on the use of these cookies and cannot access them due to the way cookies work, as access to cookies is only possible for those who originally set them. For further information, please refer to the websites of the third parties concerned.

4. Consent and your rights regarding data protection
All personal data you provide on the Eberspächer website will only be used without your separate consent for the purpose for which you provided it (e.g., to prepare a quote) and for technical administration. When you enter your data, you will be informed of the purposes for which it will be used and may be asked to consent to further use. In these cases, the legal basis for data processing is consent in accordance with Art. 6 (1) a) GDPR. Your consent is always voluntary and you can revoke it at any time with future effect.

Even if you have given your consent, you can also object to the use of your personal data for advertising or market and opinion research at any time or request information about this stored data. You also have the option of having your personal data stored by us corrected, blocked, or deleted at any time. To do so, please contact the responsible body named in the legal notice in writing or by email. Please note that data required for the processing of outstanding services or for the enforcement of our rights and claims is excluded from deletion. This also applies to data that we are required to retain by law. Such data will initially be blocked.

If the service providers mentioned in this statement process your data outside the European Union, we ensure that the service providers guarantee a level of data protection equivalent to that of the European Union, either contractually or by other means. You can request a copy of these guarantees using the contact details provided in the legal notice.

Finally, you have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Art. 6 (1) (e) GDPR (data processing in the public interest) or Art. 6 (1) (f) GDPR (data processing based on a balancing of interests). If you object, we will only continue to process your personal data if we can demonstrate compelling legitimate grounds for doing so that outweigh your interests, rights, and freedoms, or if the processing serves to assert, exercise, or defend legal claims. If we process your personal data for direct marketing purposes to pursue legitimate interests based on a balancing of interests, you also have the right to object to this at any time without giving reasons.

5. Changes to the privacy policy
Eberspächer reserves the right to change its privacy policy at any time without prior notice. We therefore recommend that you check regularly for any changes.

6. Contact regarding data protection
If you have any questions regarding the processing of your personal data by the Eberspächer Group, you can contact us at any time at datenschutz[at]eberspaecher.com with your requests for information, suggestions, or complaints. We will address your concerns immediately. You also have the right to contact a data protection authority and file a complaint there.

II. Legal information regarding the content of the website

1. All rights reserved
Texts, images, graphics, sounds, animations, and videos, as well as their arrangement on the Eberspächer website, are protected by copyright and other protective rights. The content of this website may not be copied, distributed, modified, or made accessible to third parties for commercial purposes without the consent of Eberspächer. Some Eberspächer websites also contain images that are subject to third-party copyrights.

Press images may only be used for editorial purposes in the context of journalistic reporting on the Eberspächer Group with the source reference "Eberspächer." Reproduction and publication are free of charge for this purpose. However, we request a specimen copy for print media and a brief notification for electronic media (Internet). Any other/commercial use of the images requires the prior written consent of the Eberspächer press department.

2. No guarantee
These websites have been compiled with the greatest possible care. Nevertheless, Eberspächer cannot guarantee the accuracy and correctness of the information contained herein. The information on these websites does not constitute an express and/or independent guarantee.

3. No license
Eberspächer would like to present itself to you with an innovative and informative website. We hope that you are as enthusiastic about this website as we are. The intellectual property contained therein, such as patents, trademarks, and copyrights, is protected. This website does not grant any license to use the intellectual property of Eberspächer or third parties.

4. Links
Website content from external companies or other third parties that you can access via links on our websites is beyond Eberspächer's control, and therefore we cannot accept any responsibility for this content. Eberspächer therefore expressly declares that it does not endorse the content of the linked pages. The provider of the linked site is solely liable for any damage resulting from the use of these external sites. Affiliated companies are solely responsible for the content of their own websites. If you discover illegal content in a specific offer linked to our website, we will deactivate the link immediately upon receiving your notification. To do so, please use the contact details provided in the legal notice.

5. Products and prices
The information on the scope of delivery and services, appearance, prices, dimensions, and weights of the products contained on the websites corresponds to the knowledge available at the time of the editorial deadline for the respective pages and is based on the characteristics of the German market. We therefore expressly reserve the right to make changes. The prices quoted are non-binding recommendations for our contractual partners. Please check with the dealer of your choice for their current sales prices.

6. Country-specificversions
The international distribution of the World Wide Web means that these pages refer to products or services that are not yet available in other countries outside Germany, or are available under a different name and in a different version. Please check whether a representative is listed in your country and contact them directly if necessary.